Saturday, May 29, 2010

Quick Tips: Ask buyers how they found you during PayPal checkout

Winter Wonderland Snowflake Necklace by sassybellewares

I came across this very useful post by sassybellewares in the etsy forums, and thought I'd share it here.

Within PayPal, you can set up the payment page that buyers see during checkout so that a question is included asking buyers how they found you (or asking a different question). You can then offer 5 responses to choose from (eg browsing etsy, google, facebook or twitter, word of mouth, other).

That information could be extremely valuable in helping you promote your shop more effectively!

Here are the instructions sassybellewares provided:
1) Login to your PayPal account
2) Under "my account" click "profile"

3) Under "selling preferences" click "custom payment pages", then click "options" and go to "merchant service options"
4) Check "add a customer service survey" and fill in the blanks*

5) Make sure you click "SAVE" before you exit

* I used "How did you find SassyBelleWares" for my question. I though using my shop name rather than just "us" or "me" might help them remember my shop better for next time.

. . . . . .

I'm trying it out with my shop- hopefully some buyers will fill it out! I assume the information shows up on the payment notification that sellers receive from PayPal, but I haven't tested it yet.

laser cut jewelry
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  1. wow - great tip! thanks for sharing!

  2. That sound to try it out now :)

  3. This is a great helpful tip! I already did it, and noticed that I could also offer gift wrap and a gift message! Thanks a lot! I am looking forward to the info!

  4. great tip - thanks to the OP for the tip and to Morphologica for sharing :)

  5. awesome idea! i just filled mine out now.... hope it does show up in messages or something 8^)

  6. Appreciate the information. Have taken a look at Paypal and how to do this, will think a bit and decide if will add something and if so what. Great to be aware of these options. thanks so much.

  7. This is a great tip! Only, am I the only person who doesn't have "custom payment pages" as an option?

  8. Wonderful tip, I didnt know you could do this. I just set mine up.

    I just found your blog a few days ago and I love it.

    Thank you,

  9. thanks so much! i just set it up now!

  10. Great tip!
    But there is nothing under my selling preference that says Custom Payment.

    What am I doing wrong?

  11. It's Steph from SassyBelleWares! Thanks for sharing my tip:0) For those of you saying you don't have "custom payment" as an option, you may need to upgrade the type of PayPal account you have. Others ran into the same issue and that seemed to work.


Thanks for your comment :)

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